ApplyAccount Manager - EdTech (remote)
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💎 Seniority level: Manager, 3+ years
📍 Location: United Kingdom, UK time
🔍 Industry: EdTech
🏢 Company: Securly👥 101-250💰 $16,000,000 Series B about 6 years agoEdTechSecuritySoftware
🗣️ Languages: English
⏳ Experience: 3+ years
🪄 Skills: Business DevelopmentSalesforceCross-functional Team LeadershipStrategic ManagementCommunication SkillsProblem SolvingCustomer serviceNegotiationPresentation skillsWritten communicationAccount ManagementActive listeningClient relationship managementRelationship managementSales experienceStrategic thinkingCRMCustomer supportCustomer SuccessSaaSBudget management
Requirements:
- 3+ years experience in UK education sector (teaching, administration, or EdTech)
- 2+ years in consultative, customer-facing roles
- Track record of managing high-volume accounts with proven retention success
- Experience in fast-paced environments with demonstrated goal achievement
- Experience with CRM tools (Salesforce, Gainsight) and ticketing systems
Responsibilities:
- Build and maintain strong relationships with school and trust stakeholders
- Serve as the voice of the customer within the organisation
- Develop territory plans to maximize growth opportunities
- Drive customer adoption through strategic business reviews and success planning
- Monitor and improve customer satisfaction through regular engagement
- Organize and manage strategic business reviews with customers
- Partner with sales, marketing, product, support, and engineering teams
- Identify and drive upsell opportunities, meeting expansion revenue targets
- Foster customer advocates and build strong referrals
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