ApplyCall Center (Graveyard Shift) Agent-24/7 Call Center
Posted about 6 hours agoViewed
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💎 Seniority level: Junior, 2+ year
📍 Location: United States, CT
💸 Salary: 20.0 - 22.0 USD per hour
🔍 Industry: Home services
🏢 Company: T3 Services Group
⏳ Experience: 2+ year
🪄 Skills: Communication SkillsCustomer serviceMicrosoft OfficeRESTful APIsMultitaskingExcellent communication skillsProblem-solving skillsActive listeningData entryComputer skillsCRMCustomer support
Requirements:
- HS Diploma or GED
- 2+ year of customer service experience in a phone based role
- Experience working in the home services industry preferred
- Multitask by completing phone and computer work simultaneously
- Capability to type at least 40 WPM
- Proficiency with Microsoft Office or Google Suite
- Clear, kind, and energetic phone presence
- Ability to work fast paced and remain organized
Responsibilities:
- Answer inbound calls and schedule service appointments
- Respond to and resolve voicemail messages, abandoned and missed calls from customers
- Respond to customer requests (email, webchat, text) to resolve issues
- Deliver call scripts clearly, be compelling, and personable
- Adhere to the company’s plan for resolving customer complaints quickly and favorably
- Maintain and update customer database with complete and accurate information.
- Communicate with dispatch to ensure customers receive 5 Star Service
- Provide additional support to the team as needed
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