Account Manager (US based Healthcare company)

Posted 12 days agoViewed

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💎 Seniority level: Proven experience

📍 Location: Philippines, EST

🔍 Industry: Healthcare

🏢 Company: Pearl👥 251-500💰 Angel about 6 years agoE-Commerce Sports

⏳ Experience: Proven experience

🪄 Skills: Data AnalysisCommunication SkillsRESTful APIsAdaptabilityProblem-solving skillsAccount ManagementClient relationship managementRelationship managementCRMCustomer SuccessSaaS

Requirements:

Proven experience in account management, client success, or a similar role within healthcare, SaaS, or AI-driven solutions.
Proven experience in healthcare
Strong ability to build and maintain relationships with healthcare providers.
Excellent communication and problem-solving skills.
High adaptability in a fast-paced, technology-driven environment.
Data-driven mindset with a proactive approach to client success.

Responsibilities:

Serve as the primary point of contact for assigned healthcare provider clients.
Develop and maintain strong relationships with clients, ensuring high satisfaction and retention.
Act as a strategic partner to clients, understanding their business goals and proactively offering solutions.
Onboard new clients, providing education and training on Flagler Health’s AI-driven solutions.
Monitor and analyze client usage data to identify opportunities for improvement and upselling.
Work cross-functionally with internal teams (sales, product, and engineering) to address client needs.
Provide ongoing support, troubleshoot issues, and escalate concerns as needed.
Track and report key performance metrics related to client success and engagement.

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