Operations Specialist - Non-ACAT Transfers

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Requirements:

• 2+ years of experience in financial services or investment operations, with a focus on account transfers preferred.
• Strong understanding of non-ACAT transfer processes and the related regulatory framework.
• Excellent communication and interpersonal skills to effectively engage with members and address their needs.
• Detail-oriented with strong organizational skills to manage multiple transfers simultaneously.
• Ability to work independently and collaboratively within a fast-paced environment.
• Proficient in technology and software tools, including CRM systems and Microsoft Office Suite.
• Must be able to meet and consistently maintain the minimum WiFi standards in order to efficiently work in the Company’s environment, and effect quality online connections
• A minimum of 15+Mbps upload speed, 50Mbps download speed, and a latency of under 100

Responsibilities:

• Assist members with the non-ACAT transfer process, providing clear guidance and support.
• Communicate effectively with members to understand their needs and address any inquiries related to their account transfers.
• Work closely with custodians and financial institutions to manage the transfer request workflow and resolve any issues that arise.
• Monitor the status of transfers and proactively update members on their progress.
• Maintain accurate records of transfer requests and member communications.
• Identify process improvements to enhance efficiency and member satisfaction.