ApplyNordic Speaking Customer Service for Worldwide Online Streaming Service
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💎 Seniority level: Experience in customer service or support roles is preferred
📍 Location: Greece
🔍 Industry: Online Streaming Service
🏢 Company: Patrique Mercier Recruitment TR
🗣️ Languages: English, Swedish, Danish, Norwegian, Finnish
⏳ Experience: Experience in customer service or support roles is preferred
🪄 Skills: Customer serviceWritten communicationVerbal communicationActive listeningCRMCustomer supportEnglish communication
Requirements:
- Fluency in a Nordic language (Swedish, Danish, Norwegian, Finnish) and English; additional languages are a plus.
- Experience in customer service or support roles is preferred.
- Strong verbal and written communication skills.
- Detail-oriented with excellent organizational abilities.
- Comfortable using CRM systems and familiar with basic computer applications.
- Ability to work independently and as part of a collaborative team in a remote environment.
Responsibilities:
- Deliver outstanding customer service to Nordic-speaking subscribers via phone, email, and chat.
- Assist customers with account management, content inquiries, and technical support issues.
- Document all customer interactions accurately in the CRM system for efficient follow-up.
- Collaborate with internal teams to address customer challenges effectively.
- Stay informed about the latest content, features, and updates to provide knowledgeable assistance.
- Build and maintain strong relationships with customers to foster loyalty and engagement.
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