District Manager Parts Service

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Requirements:

• Bachelor’s Degree or Equivalent Experience
• 2+ years of experience leading, guiding and improving dealership fixed operations
• Proficient automotive industry knowledge and business acumen including service operations, warranty administration and customer experience
• Effective oral and written persuasive and informative communication skills
• Proficient knowledge of Dealership Service & Parts Operations: Automotive Parts and Service Systems Dealer Operating Report & Fixed Analysis Tools Dealership profit department’s structure and interconnectivity
• Consultative Selling Skills

Responsibilities:

• Extreme ownership of District attainment of fixed operations revenue growth, customer experience and service training excellence objectives
• Effective execution of all GM Customer Care and Aftersales programs, initiatives and related activities
• Serve as a trusted advisor to dealership leadership teams
• Responsible for warranty administration
• Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities / needs and GM performance goals
• Responsible for analyzing dealer’s marketing and merchandising plans and providing effective recommendations to drive service lane traffic
• Responsible for creating and executing annual business plans and implementing effective countermeasures to mitigate headwinds
• Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to resolution of Customer Assistance Cases, and goodwill or policy requests