Virtual Assistant - Property Management | Permanent WFH

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Requirements:

• Knowledge of Guesty property management software is required.
• Previous experience in property management or hotels, office administration, or a related field is required.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Customer service-oriented with a professional and friendly demeanor.
• Ability to work independently and manage tasks with minimal supervision.

Responsibilities:

• Answer and respond to phone calls and emails professionally, providing assistance and information to guests and property owners.
• Prepare and maintain resort expense reports; assist with billing for property owners.
• Assist in managing property listings, conduct billing, and support general property operations.
• Coordinate between property owners, guests, and team members to ensure smooth operations and address any inquiries.
• Help guests schedule activities, make and modify reservations, and complete reservation sales over the phone by suggesting cabins based on guest needs and booking them directly.
• Manage cross-department expense tracking and reporting, ensuring accurate and timely records.
• Work with owners, accountants, managers, and staff to ensure seamless operations.
• Use Guesty property management software to manage tasks; proficiency in Square, WordPress, and Excel is a plus.