Senior Director of Operations

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Requirements:

• 10+ years of relevant work experience in program management, business operations, payroll operations or similar functions
• Experience managing and growing a team from 20 to 50+
• Payroll and/or Entertainment payroll experience is preferred
• Sense of ownership and comfort with ambiguity
• Excellent organizational skills including time management, goal setting, and attention to detail
• Demonstrated ability to build trusting relationships across all levels of an organization

Responsibilities:

• Provide leadership and guidance to three core operations teams: Union Payroll, Tax Operations and Payroll Operations
• Establish operational targets and execute an operating model to support industry standards for accuracy, compliance and timeliness
• Improve and automate our existing operations to increase efficiency and reliability
• Partner with product on building features to solve customer needs and tooling for the operations teams to support the operational functions
• Role model outstanding program management and change management skills across the Client Operations team and Wrapbook
• Deep dive into special projects, dig into root causes, and collaborate across teams to drive seamless execution. Success means you’ll comfortably partner with Engineering and Product teams and can speak to what an internal Operations team member’s day-to-day looks like
• Build a system of operating whereby everyone knows how to do their job, has the best tools available to do so and are able to measure one’s effectiveness
• Attract and retain top talent; build a high-performing organization