Payroll Operations Specialist

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Requirements:

• 3-5 years of end-to-end multi-state payroll processing experience
• 3+ years CAN payroll experience in a multi-provincial payroll administration role preferred
• Entertainment industry Payroll experience highly preferred
• Union experience preferred
• Proficiency in adapting to new technology and using payroll software, Google-Suite, Microsoft Office, and Salesforce.com
• Excellent communication and conflict resolution skills
• Intermediate Excel skills

Responsibilities:

• Handle day to day payroll processing from calculations through to remittances to include synthesize complex collective bargaining agreements and simple mathematical rules
• Work directly with clients to triage and troubleshoot US and Canadian payroll issues and concerns
• Provide payroll support to internal teams, clients, and workers
• Process payroll corrections related to taxable wages, overpayments, and other calculation errors
• Hands on experience calculating and auditing of forms T4 & T4 Summary
• Process corrections for workers and for contractors
• General day-to-day administrative duties such as mail review/resolution, processing contract service letters, disability/paid leave requests, verifications of employment, check verifications, and miscellaneous invoice entries (1-off payments)
• Resolve Banking reconciliations and client/worker notifications relating to payroll and invoicing
• Document processes and maintain SOPs
• Review and prepare escheatment-related functions
• Responsible for reporting and resolving payroll calculation errors
• Be able to process manual remittances as needed
• Answer remittance questions and escalations
• Across all processes, identify areas of improvement, suggest enhancements, and surface ideas to the team lead/manager
• Collaborate with cross-functional partners to resolve customer inquiries and other escalations and update Salesforce.com cases in a timely manner
• Resolving all cases that are assigned within the required Service level agreement
• Process corrections related to worker classifications
• Process all agency notices
• Other duties as assigned