Customer Support Associate

Posted 11 days agoViewed

📍 Location: Southern or Eastern Europe

🔍 Industry: Air cargo

🏢 Company: cargo.one

🗣️ Languages: English

🪄 Skills: Communication SkillsCustomer serviceWritten communicationRelationship buildingProblem-solving skillsTeamworkEmpathyReportingTroubleshootingActive listeningData visualizationProcess improvementCRMData analyticsCustomer supportEnglish communicationPositive attitude

Requirements:

Has a service mindset, is empathetic and knows how to listen.
Has a positive attitude and knows how to navigate their way even in situations of uncertainty.
Has excellent written and verbal communication skills, an eye for detail, spelling and accuracy.
Has previous experience working in contact center environments.
Is willing to learn and open to accepting feedback, generously giving their own in return.
Is a team player and is comfortable building relationships with peers, customers and partners.

Responsibilities:

Supporting our customers and partner airlines through email, live chat and phone.
Building relationships with our customers and partners.
Advocating for our customers and being their voice inside our organisation.
Working closely with the Product and Airline Partnerships teams to improve the user experience.
Contributing to the continuous development of our customer support function.

Apply