French Speaking Roadside Assistance Coordinator - Remote in Greece

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Requirements:

• Fluency in French (spoken and written) is required.
• Strong communication and customer service skills with an emphasis on client satisfaction.
• Previous experience in a customer service or coordination role is preferred.
• Excellent problem-solving abilities and the capacity to stay calm under pressure.
• Experience in remote work settings is beneficial.
• Flexibility to work a variety of shifts, including evenings and weekends.
• Proficient in using digital communication tools and software applications.

Responsibilities:

• Manage and respond to emergency roadside assistance requests from French-speaking customers.
• Provide clear and effective communication in French, ensuring customer needs are met.
• Coordinate with local service providers to deliver timely assistance and support.
• Document customer interactions and solutions accurately in the system.
• Maintain professionalism and composure when handling high-pressure situations.
• Collaborate with team members to enhance overall service quality and customer satisfaction.