Portuguese Speaking Airline Customer Service Specialist - (Remote in Greece)

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Requirements:

• Fluency in Portuguese is essential; proficiency in English is also required.
• Previous experience in customer service, preferably in the airline or travel industry.
• Excellent communication and problem-solving skills.
• Ability to thrive in a remote work environment with strong organizational skills.
• Familiarity with airline booking systems and customer relationship management software is a plus.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities:

• Provide outstanding customer service to airline passengers in Portuguese.
• Assist customers with questions regarding bookings, cancellations, and travel-related concerns.
• Efficiently resolve customer complaints and issues to ensure satisfaction.
• Communicate important flight information, policies, and updates clearly to customers.
• Maintain detailed records of customer interactions and transactions for quality assurance.
• Collaborate with team members to continuously improve service delivery.
• Stay updated on airline offerings and industry trends to provide informed assistance.