Manager, Sensory & Quality Compliance

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Requirements:

• Minimum of 5 years of experience in quality assurance management within the food industry, preferably in meat or shelf-stable products.
• Proven experience in managing recall plans and quality compliance programs.
• Strong knowledge of USDA FSIS regulations and food safety standards.
• Excellent training, communication, and team management skills.
• Experience with sensory evaluation and working with sensory consultants.
• Bachelor's degree in food science, microbiology, or related field preferred.

Responsibilities:

• Develop, implement, and manage the company's recall plan and programs.
• Coordinate recall activities, ensuring swift and effective action in the event of a product issue.
• Conduct annual company-wide recall training sessions to ensure all employees are prepared and compliant.
• Manage third-party sensory consultants, ensuring their assessments align with company standards.
• Participate in sensory reviews to maintain product quality and consistency.
• Oversee the management of customer complaints, ensuring timely and effective resolution.
• Directly communicate with customers to address their concerns and provide support.
• Manage customer portals, developing strategies to enhance user experience and streamline communication.