Customer Account Manager - Enterprise (Remote)

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Requirements:

• 8+ years of Account Management and/or SaaS platform sales experience
• Experience working with Fortune 500 Companies
• Skilled at engaging HR/Talent & Technical decision-makers, helping them navigate hiring and workforce planning goals

Responsibilities:

• Maintain full functional and process knowledge of HackerRank products and services as well as market awareness and knowledge of competitive threats
• Formulate and execute Book of Business (BoB) strategies that prioritize customer adoption, engagement, and measurable value realization alongside growth objectives.
• Create and implement tailored Account Strategies to drive customer outcomes, align with business goals, and ensure long-term retention.
• Strategically guide customers through their journey, ensuring they derive continuous value from HackerRank and achieve their hiring and talent development goals.
• Lead internal and customer teams as the captain to remove roadblocks and accelerate adoption.
• Drive proactive customer engagement, ensuring the right cadences, check-ins, and QBRs happen to reinforce long-term partnership & success.
• Build and strengthen relationships with executive sponsors, champions, and key stakeholders to embed HackerRank as a critical part of their hiring and workforce strategy.
• Monitor customer health, adoption trends, and engagement levels, ensuring the pipeline for expansion aligns with customer needs and strategic priorities.
• Ensure seamless renewals and expansions by reinforcing success early and often, helping customers see the long-term value of HackerRank before renewal discussions begin.
• Structure mutually beneficial commercial terms that promote long-term growth and customer success, balancing value realization with business expansion.
• Maintain accurate forecasts and pipeline visibility, focusing not just on deal execution but also on customer health and expansion readiness.