Senior Product Owner of Billing & Payments

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Requirements:

• Experience as a Product Owner or Business Analyst in a SaaS company, focusing on billing and payment platforms.
• Hands-on expertise with Zuora Billing, Stripe, ChargeBee, or other subscription billing and payment solutions.
• Experience integrating billing systems with CRM platforms (e.g., Salesforce) and ERP solutions (e.g., NetSuite).
• Deep understanding of subscription billing models, payment processing, and revenue workflows in a SaaS environment.
• Proficient in SQL and data analysis to troubleshoot, analyze, and optimize system performance.
• Strong collaboration and communication skills, with the ability to align cross-functional teams on priorities and deliverables.
• Proven ability to drive automation and process improvement within billing and payment systems to support scalability and digital transformation.

Responsibilities:

• Own and enhance LastPass’s Zuora Billing platform, ensuring its scalability, compliance, and operational efficiency to support the company’s rapid growth
• Lead the design and execution of payment processing workflows, integrating platforms such as Cybersource, Adyen, and NetSuite to ensure seamless financial operations.
• Own the product backlog and drive initiatives to improve billing accuracy, payment reliability, and subscription lifecycle management, including contract amendments, renewals, and cancellations.
• Partner with Product and Marketing to unlock new revenue growth opportunities by enabling pricing strategies, promotions, and discounting models.
• Collaborate with Salesforce and Data Engineering teams to ensure seamless data flows between CRM, billing, and financial systems, reducing friction in customer purchases and renewals.
• Drive automation initiatives to streamline billing, invoicing, payment reconciliation, and compliance workflows across Finance, Revenue Operations, and Accounting teams.
• Define and document technical and operational workflows, ensuring alignment with internal stakeholders and external compliance requirements (SOX, PCI).
• Act as the subject matter expert and escalation point for billing and payment system challenges, providing strategic guidance and hands-on resolution.
• Continuously assess market trends and emerging payment technologies to keep LastPass at the forefront of digital commerce innovation.