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Customer Service Team Leader (Polish Speaking)
Posted 2 days agoViewed
🔍 Industry: Customer Service
🏢 Company: Betclic Group👥 501-1000InternetGamingGambling
🗣️ Languages: English, Polish
Requirements:
- Proven experience of industry especially in Customer Service.
- Written/spoken Polish skills at a native level.
- Excellent command of English in order to work in a multi-cultural environment.
- Customer Service focused.
- Excellent communication and listening skills.
- Strong sense of initiative.
- Ability to keep confidential information.
- Reliable and a team player.
- Enthusiastic and patient.
- Committed.
Responsibilities:
- Leading the Polish team in day-to-day activities and ensuring team KPI’s & targets are exceeded and a high quality of service given to customers and internal departments.
- Ensuring that all company, departmental and individual objectives are clearly identified and communicated.
- Managing team productivity and general productivity adherence / driving the development of team members to maximize performance.
- Assessing performance and providing constructive feedback to develop and liaising closely with the Training and Quality team regarding team training needs.
- Manage all personnel issues in conjunction with company policy.
- Liaising with other departments that have a direct impact on the customer journey (IT/WFP/Marketing etc).
- Providing status updates/reports to senior management (both scheduled and ad-hoc).
- Support Customer Service agents with internal escalation procedures.
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