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Call Center Representative (scheduling)

Posted 2 days agoViewed

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💎 Seniority level: Junior, 1 year

💸 Salary: 21.07 - 25.28 USD per hour

🏢 Company: WelbeHealth👥 501-1000💰 $30,000,000 Series C about 5 years agoHospitalHealth CareHealth Diagnostics

⏳ Experience: 1 year

Requirements:
  • High School Diploma or Equivalency required
  • Minimum of one (1) year of experience working in a call center environment where a service/support role was primarily performed
  • Must be flexible with work hours
  • Excellent organizational and communication experience
Responsibilities:
  • Answer incoming phone calls, emails, and contacts as requests come in, and appropriately screen, transfer, resolve and dispose of calls expeditiously while adhering to all process and documentation standards
  • Review, process, schedule and authorize orders according to department protocols
  • Ensure that appropriate and timely documentation of all updates, encounters, and communication is documented in source systems as outlined by department protocols
  • Effectively coordinate the scheduling of participants’ appointments, including trouble-shooting conflicts or urgent needs, communicating with all stakeholders (staff, family, providers, etc.), and meeting appointment turn-around times as outlined in WelbeHealth Appointment Scheduling Protocol
  • Provide eligibility status and benefit information for participants
  • Address both participant and provider inquiries (Including authorization status and requirements) and if unable to resolve, escalate as appropriate
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