Measurement Associate

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Requirements:

• 0-2 years of professional experience in data management, technology support, or related fields.
• A Bachelor’s degree is required.
• Quickly adapting to new technology.
• Managing data with precision.
• Troubleshooting and delivering exceptional customer service.
• Thriving both independently and in a fast-paced, collaborative environment.
• Familiarity with Salesforce (Bonus).

Responsibilities:

• Serve as the first point of contact for HEaRT users, responding to inquiries via the HEaRT hotline and case management system. Troubleshoot issues, guide users through solutions and escalate complex cases as needed.
• Own data hygiene tasks that keep our system accurate. With your meticulous attention to detail, you’ll identify and fix inconsistencies, ensuring that data across HEaRT is spot-on and reliable.
• Oversee user roles and permissions in Salesforce, ensuring seamless access for field professionals. Plus, you'll help onboard new users and manage offboarding with ease.
• Develop instructional materials, FAQs, and best practices that make it easy for users to navigate HEaRT. You’ll also help organize and lead monthly training sessions to help users get the most out of the platform.
• Play a key role in Hillel’s annual measurement process by supporting the collection and validation of student engagement and financial as well as fundraising data from 150+ Campus Hillels. You’ll follow up with Hillels, answer questions, and address discrepancies.
• Work with the team to analyze engagement and fundraising trends. Your insights will help Hillel leadership, funders, and campus professionals make data-informed decisions.
• Monitor HEaRT’s performance and user engagement, offering feedback to improve the system and make it even more user-friendly.
• Work closely with the Associate Director of Measurement to enhance Hillel’s data strategy, integrate HEaRT with other systems, and refine measurement processes across the board.
• Keep everything running smoothly by providing crucial administrative and operational support related to HEaRT and other measurement initiatives.