Delivery Manager

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Requirements:

• Bachelor’s degree in computer science, Engineering, or a related technical field.
• Excellent technical communication and presentation skills, with the ability to convey complex information to both technical and non-technical audiences.
• Demonstrated ability to work collaboratively with cross-functional technical teams.
• Experience leading agile projects or programs.
• Strong understanding of Agile principles and methodologies (e.g., Scrum, Kanban).
• Excellent communication, interpersonal, and leadership skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and decision-making abilities.
• Experience with project management tools (like Jira) and techniques.
• Ability to manage multiple projects simultaneously.
• Relevant certifications (e.g., Certified ScrumMaster (CSM), Agile Certified Practitioner (ACP)) may be preferred.

Responsibilities:

• Lead and drive strategic customer experience programs that align with organizational goals.
• Manage project timelines, resources, and deliverables, ensuring technical feasibility and adherence to best practices.
• Present complex technical findings and actionable insights to stakeholders, using data visualization tools to support decision-making.
• Advocate for customer-centric improvements based on empirical evidence.
• Monitor and evaluate the effectiveness of implemented customer journey enhancements using key performance indicators (KPIs) and other metrics.
• Implement iterative changes based on real-time feedback and performance analytics.
• Design and manage customer feedback systems, integrating feedback from surveys, interviews, and other sources into the product and service design processes.
• Use technical methodologies to automate and scale feedback analysis.
• Be liaison between nearshore and onsite teams
• Understand client needs, project strategy, and goals.
• Lead teams with minimal supervision, determining the best approaches for project success.
• Consult with key clients to ensure alignment of strategies and goals.
• Guide the project team in the adoption of Agile principles and practices.
• Plan and manage program/project timelines, budgets, and resources.
• Identify and mitigate risks and issues, escalating as necessary.
• Facilitate communication and collaboration among team members and stakeholders.
• Monitor and report on program/project progress, providing regular updates to stakeholders.
• Drive continuous improvement by identifying and implementing process enhancements.