Customer Success Manager (North East/Near Canada)

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💎 Seniority level: Manager, 3+ years

📍 Location: United States, Canada

🔍 Industry: EdTech, SaaS

🏢 Company: n2y👥 101-250💰 Private over 5 years agoEducation Higher Education Special Education Tutoring

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Data AnalysisCRMCustomer SuccessSaaS

Requirements:

3+ years in customer success or account management.
Strong verbal and written communication skills.
Ability to analyze data and identify trends.
Excellent organizational and time management skills.
Proficiency with CRM software (e.g., Salesforce, Gainsight).

Responsibilities:

Build relationships with key stakeholders in educational institutions.
Collaborate with Implementation team for onboarding new customers.
Monitor customer health metrics and address challenges.
Conduct strategic implementation calls and training sessions.
Collaborate with internal teams to resolve issues and enhance customer experience.
Drive retention and identify upsell opportunities.
Document customer interactions and feedback.