Quality Assurance Team Lead (Remote)

Posted 12 days agoViewed

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💎 Seniority level: Lead, 1+ year

📍 Location: United States

💸 Salary: 60000.0 - 69000.0 USD per year

🔍 Industry: Child Care and Education

🏢 Company: external-northamerica

🗣️ Languages: English

⏳ Experience: 1+ year

🪄 Skills: LeadershipCustomer serviceOrganizational skillsTime ManagementDocumentationCoachingQuality Assurance

Requirements:

1 year of customer service experience
1 year of call center experience preferred
Previous leadership experience preferred
Excellent communication skills
Proficient in Microsoft Office applications

Responsibilities:

Supervise team members
Provide team coaching and development
Accountable for business metrics
Manage work load schedule
Recommend process improvements