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Senior Customer Experience Engineer - Kubernetes
Posted 16 days agoViewed
💎 Seniority level: Senior, 5+ years
🔍 Industry: Software Development
🏢 Company: Ditto
🗣️ Languages: English
⏳ Experience: 5+ years
Requirements:
- 5+ years of experience as a an SRE, DevOps Engineer or Technical Support Engineer
- Responsibility for establishing and maintaining Enterprise Kubernetes deployments
- Demonstrable experience with the major cloud providers (AWS, GCP, Azure)
- High level of proficiency in driving complex technical issues to resolution - Analysing infrastructure issues and identifying novel ways of recreating and isolating issues.
- A genuine passion for helping others succeed with technology.
- Excellent written and verbal communication skills in English.
- Broad familiarity with mobile software and hardware providers
- Bachelor’s degree or equivalent
Responsibilities:
- Empower Developers - You will be the expert on best practices for developing mobile applications using Ditto at scale. Using that expertise you guide enterprise developers through their Ditto journey through solution design, demonstration of best practices. The delivery of this expertise will take a variety of forms including code examples, conducting both virtual and in-person workshops and creating engaging demonstrations and how-to materials.
- Deliver Quality Solutions - You will be the trusted advisor to the customer throughout their implementation and successful production deployment. You will be working alongside their developers providing guidance and input to their Ditto environment.
- Ensure Success - Working alongside our Technical Support team you will be on-hand to help navigate and complex technical issues in both functionality and performance. You will help overcome hurdles and accelerate the customer’s journey into production and ongoing smooth operation.
- Drive Innovation and Adoption - Develop new use cases on Ditto and drive adoption of the Ditto platform. Collaborate with teams across backend, frontend, DevOps, design, product, sales, and marketing to create a first-class experience for developers.
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