Sales Manager, Mid-Market Account Management

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Requirements:

• 6+ years of experience in Business Development, Sales, Renewals Management, or Account Management.
• 2+ years of experience managing metrics-driven customer-facing teams within a high-growth technology company.
• Proven track record of leading and coaching a team responsible for driving revenue growth, managing expansions, and increasing product adoption.
• Excellent written and verbal communication skills, with the ability to present to diverse audiences.
• Strong organizational skills, with expertise in prioritization and time management.
• Experience working cross-functionally with product teams to serve as the voice of the customer.
• Ability to navigate ambiguity with perseverance and a positive attitude.

Responsibilities:

• Hire, onboard, and develop a team of engaged and high-performing Account Managers through thoughtful enablement, performance coaching, and career development planning.
• Manage the team’s daily activities to drive value-added touchpoints with customers and pipeline generation.
• Implement renewal and expansion forecasting cadence within your team and regularly deliver an accurate forecast summary to leadership.
• Ensure the team has the necessary ongoing enablement in relevant areas, including sales process training, product knowledge, pricing, opportunity management, data quality/accuracy, quoting, and forecasting.
• Support your direct reports by joining customer meetings, internal account team meetings, and escalating issues as necessary internally.
• Take a lead role in collaborating with internal resources (Deal Strategy, Finance, Customer Success, Sales, etc.) to develop playbooks for common account management and renewal scenarios.
• Develop trusted relationships with Sales and Customer Success Leadership through regular stakeholder engagement and proactive collaboration.