Virtual Assistant / Customer Service

Posted 4 days agoViewed

💎 Seniority level: Experience in customer service or virtual assistance

📍 Location: Central Visayas, Philippines, Metro Manila, Philippines, Bogotá, Bogota, Colombia, Panama City, Panama, Panama, Jakarta, Jakarta, Indonesia

🔍 Industry: Customer Service

🏢 Company: VirtueStaff

🗣️ Languages: English

⏳ Experience: Experience in customer service or virtual assistance

🪄 Skills: Customer serviceData entryDigital MarketingCRM

Requirements:

Experience in customer service, virtual assistance, or related field
Excellent written and verbal communication skills
Strong problem-solving abilities
Ability to manage time effectively
Proficient in using CRM software and digital communication tools
Detail-oriented with exceptional organizational skills
Ability to work independently with a team-oriented attitude
Familiarity with social media platforms and marketing strategies is a plus

Responsibilities:

Respond to customer inquiries via phone, email, and chat
Assist customers with issues and order processing
Manage scheduling, data entry, and documentation
Maintain accurate records of customer interactions
Conduct research to support customer requests
Collaborate to improve customer service practices
Provide feedback on processes and suggest improvements
Help with social media and marketing tasks when required

Apply