Call Center Rep

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Requirements:

• Naturally self-motivated, collaborative and upbeat personality
• Pleasant conversationalist, excellent listener
• Engaging phone presence - articulate, able to clearly explain and be easily understood
• Assertive personality - able to take control of the situation with grace
• Enjoy consistent task-based work
• Able to maintain poise and professionalism over the phone for up to eight hours a day
• Detail oriented
• Clear written communicator - you will be taking detailed notes on customer projects, communicating via email and IM with coworkers, and sending emails to customers
• Typing speed of 40+ words per minute
• Must have reliable high-speed internet (DSL, Fiber or Cable), a quiet workspace without family or pets in the room and a back-up plan for power or internet outages (we provide all computer and headset equipment)

Responsibilities:

• Be the first point of contact for our customers
• Take dozens of inbound calls per day
• Speak with a wide variety of customers and business personnel across the contiguous U.S.
• Work off a call script to discover customer project needs
• Document all customer project needs in our lead management system
• Work across teams to direct customers to the correct department