🪄 Skills: Data AnalysisFluency in EnglishRelationship managementCustomer Success
Requirements:
Payments experience or related industry experience is preferred, but not essential!
Previous experience in a client-facing role in customer success or account management working with a complex technical product; previous experience in consultancy is a definite plus!
Excellent interpersonal skills and the ability to nurture relationships across client stakeholder groups to generate value for both the merchant and Primer
Skilled at data analysis to identify insights, risks and opportunities to move the needle on merchant operations
The ability to work in a fast-paced environment with varied, changing objectives - and the ability to balance and prioritise these
The ability to collaborate and communicate with the Primer team, drawing insights from peers to inform prioritisation and manage expectations
Structure and organisation - to better excel at discovery to ensure all merchants requirements are clearly understood and prioritised
Drive and ambition - we're a company that's growing fast, and we want you to grow with us!
Responsibilities:
Work with our merchants on a daily basis, putting their needs first, engaging them at critical points in their journey to ensure adoption, growth and renewal.
Identify and qualify opportunities for growth while ensuring you have a constant view of risks.
Represent the merchant internally at Primer, while progressing opportunities, risks and challenges proactively to ensure a great experience.
Develop a deep understanding of our product and collaborate across teams at Primer to assess and prioritise merchant requests to prime them for growth.
Wear multiple hats and roll up your sleeves, building Primer with us from the ground up.