CX Delivery Manager - Gainsight

Posted 15 days agoViewed

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💎 Seniority level: Manager, 4+ years

📍 Location: California, Washington, Oregon, Nevada, Colorado, Utah, Arizona, PST, MST

💸 Salary: 90000.0 - 110000.0 USD per year

🔍 Industry: SaaS

🏢 Company: Go1 United States

🗣️ Languages: English

⏳ Experience: 4+ years

🪄 Skills: Project ManagementBusiness AnalysisReportingData managementSaaS

Requirements:

4+ years of project management experience
Gainsight NXT Admin certificate - Level 3
Experience in business analysis and requirements gathering
Strong problem-solving and analytical skills
Experience with digital experience tools like Salesforce

Responsibilities:

Administer and evolve Gainsight platform
Collaborate with internal teams to enhance processes
Manage Gainsight administrative tasks and troubleshooting
Build reports and dashboards for KPIs
Plan and execute post-sale ecosystem roadmap