M365 Change Management Senior Consultant

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Requirements:

• At least five years consulting experience in the areas of management consulting or customer success consulting, including:
• Experience with M365/O365 implementation change management, including Teams, Word, Excel, PowerPoint, Outlook, OneDrive, and more
• Knowledge of ADKAR methodology; PROSCI certification strongly preferred
• Experience and knowledge of change management principles, methodologies, and tools
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Ability to strategically and tactically solution client needs
• Possess a resilient and tenacious view to problem-solving while balancing respect for those in need
• Ability to organize self and potentially small OCM teams on larger projects
• Problem solving and root cause identification skills
• Ability to work effectively at all levels in an organization
• Ability to design/facilitate workshops and training sessions
• Ability to design and implement User Adoption Plans
• Must be a team player and able to work collaboratively with and through others
• Acute business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools, and phases of the project lifecycle
• Experience with large-scale organizational change efforts

Responsibilities:

• Assess a client’s current state and understand the baseline of change needs
• Complete change management assessments, identify key stakeholders, and work closely with sponsors in defining project/initiative goals and success criteria
• Partner with clients, project managers and technologist in creating recommendations/solutions for change and implementing agreed upon solutions based on Microsoft and Quisitive best practices
• Design and deliver change management solutions based on potential need for communications, employee development, training, and governance
• Apply a structured methodology and lead change management activities within the defined scope of the project SOW
• Design and facilitate Change Management Workshops created to help organizations understand how Microsoft tools can be successfully configured/rolled out so that business meets/exceeds defined goals
• Provide insight into new opportunities with the client based on knowledge learned during the engagement
• Lead Organizational Change Management (OCM) aspects of a project to include: