Director of Strategic Accounts - East

Posted 14 days agoViewed

💎 Seniority level: Director, 10+ years

📍 Location: United States

💸 Salary: 330000.0 - 375000.0 USD per year

🔍 Industry: Software Development

🏢 Company: Observe.AI👥 251-500💰 $125,000,000 Series C almost 3 years agoCustomer Service Artificial Intelligence (AI)SaaS Machine Learning Natural Language Processing Speech Recognition

🗣️ Languages: English

⏳ Experience: 10+ years

🪄 Skills: LeadershipProject ManagementBusiness DevelopmentCloud ComputingData AnalysisPeople ManagementSalesforceStrategic ManagementRESTful APIsAccount ManagementSales experienceStrategic thinkingCRMFinancial analysisCustomer SuccessSaaSBudget management

Requirements:

Selling platform-as-a-service and/or software-as-a-service and/or selling large BPO solutions with blended people+tech solutions
10+ years of enterprise/strategic selling experience and achieving sales bookings ARR targets >$1M per year in the last 3 years
Designing and executing complex deal strategies in contact center space
Supporting the growth of fast-growing, high-performance B2C large companies - Banking, Insurance, Healthcare, Travel & Hospitality, Telecom
Leading high-visibility customer events (CAB, conferences, product launches, etc.)
Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence
Understanding and Reporting on Contact Center KPIs and QA/Coaching processes

Responsibilities:

Lead our 50 of the Fortune 250 prospects’ journeys from consideration to purchase
Partner with Account Associates, Solutions Engineering and Customer Success to build and execute complex customer evaluations, demos, and proof of values.
Forecast your pipeline and targets on a weekly basis
Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies
Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering
Support the recruitment and onboarding of other teammates
Support the development of company culture

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