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Director of Strategic Accounts - Central

Posted 14 days agoViewed

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💎 Seniority level: Director, 10+ years

📍 Location: United States

💸 Salary: 330000.0 - 375000.0 USD per year

🔍 Industry: Contact Center AI

🏢 Company: Observe.AI👥 251-500💰 $125,000,000 Series C almost 3 years agoCustomer ServiceArtificial Intelligence (AI)SaaSMachine LearningNatural Language ProcessingSpeech Recognition

🗣️ Languages: English

⏳ Experience: 10+ years

🪄 Skills: LeadershipSalesforceCI/CDRESTful APIsAccount ManagementSales experienceStrategic thinkingCRMSaaS

Requirements:
  • 10+ years of enterprise/strategic selling experience and achieving sales bookings ARR targets >$1M per year in the last 3 years
  • Designing and executing complex deal strategies in contact center space
  • Supporting the growth of fast-growing, high-performance B2C large companies - Banking, Insurance, Healthcare, Travel & Hospitality, Telecom
  • Leading high-visibility customer events (CAB, conferences, product launches, etc.)
  • Gathering, distilling, and processing complex market (industry, competitor, customer, prospect) intelligence
  • Understanding and Reporting on Contact Center KPIs and QA/Coaching processes
Responsibilities:
  • Lead our 50 of the Fortune 250 prospects’ journeys from consideration to purchase
  • Partner with Account Associates, Solutions Engineering and Customer Success to build and execute complex customer evaluations, demos, and proof of values.
  • Forecast your pipeline and targets on a weekly basis
  • Closely monitor the industry landscape (people, competitors, partners, etc.) to contribute to product roadmap and other corporate strategies
  • Collaborate with solutions, marketing, communications, business operations, people operations, finance, product management, and engineering
  • Support the recruitment and onboarding of other teammates
  • Support the development of company culture
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