NOC Engineer 2

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Requirements:

• 2+ years of relevant experience working in a Network Operations Center (NOC), Customer Support, or Routing role at a network operator, telecommunications provider, or a company providing communication services.
• Hands-on experience in at least one of the following communication technologies: SMS/MMS (SMPP, SS7) Voice (VoIP, SIP, RTP)
• Solid understanding of fundamental IP networking principles.
• Excellent written and verbal communication skills, with the ability to clearly articulate technical issues to both technical and non-technical audiences.
• Proficiency in written and spoken English.

Responsibilities:

• Investigate and troubleshoot SMS/MMS, Voice, and Identity alerts related to network traffic anomalies.
• Own, manage, and coordinate service impacting incidents with international carriers, providers, and internal teams from initial detection to resolution.
• Analyze maintenance notifications received from carriers and providers, assessing potential service impact and communicating planned downtime, risks, and mitigation strategies.
• Develop and implement small-scale projects to enhance team-internal documentation, processes, and workflows, including automation of repetitive tasks and creation of knowledge base articles.