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Customer Centre Representative
Posted 17 days agoViewed
Requirements:
- Proven experience working in a fast-paced call center or customer service environments
- Customer-centric and should be committed to improving customer experience.
- Possess effective problem-solving skills and have the ability to deliver timely resolution.
- Ability to work under pressure and handle difficult customers.
- Ability to communicate effectively with customers, Field Technicians, and Personnel from other parts of the business.
- Analytical and technical skills (e.g. database, telecommunication systems), technically appropriate communication skills, clear understanding of all processes/work instructions, and an understanding of network and products specific to the role
- Excellent listening skills, being able to listen effectively and understand customers’ issues.
Responsibilities:
- Manage customer accounts for their end-to-end service activation.
- Informing customers about the process scheduling of appointments and service activation
- Effective and efficient use of all relevant systems to access information and provide relevant solutions for the customer
- Engage customers by utilizing effective questioning techniques to identify issues
- Time management and the ability to prioritize workloads to meet targets
- Meet all productivity and quality performance measures related to the role
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