Client Success Management Intern

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Requirements:

• Strong organizational and communication skills.
• Interest and basic knowledge of new media technology including video streaming platforms
• Ability to manage multiple tasks and prioritize effectively.
• Detail-oriented with a focus on accuracy.
• Comfortable working with clients and internal teams.
• Enthusiasm for learning and contributing to team success.

Responsibilities:

• Assist the Client Success and Sales teams with administrative duties and client-related projects.
• Organize and track client feedback related to feature releases, ensuring feedback is documented and shared with the support and engineering teams.
• Compile and maintain reports related to various company initiatives.
• Support with basic client inquiries about agreements, utilizing an understanding of the company’s agreement structure to address business questions effectively.
• Help organize and maintain documentation for company processes, ensuring all materials are up to date.
• Support the maintenance and cleanliness of the CRM database.
• Review and compile meeting notes to gather and report on client feedback.