Dialogue Designer (Must be based in U.S)

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Requirements:

• A fixation on good user experience, you are meticulous and have an eye for detail
• Ability to explain and distil complex ideas and user flows using clear, plain, supportive, inclusive language
• Interest in natural language understanding and conversational AI
• Experience with Python
• Some knowledge or aptitude for analytics or data science

Responsibilities:

• Designing the customer experience of virtual assistants, from simple FAQ answers to long and complex conversations
• Helping build and maintain virtual assistants both using internal tools and Python
• Obsessing over metrics to assess performance and customer satisfaction — making sure everything you do is measurable and having a big impact
• Listening to how real customers interact with your designs, and prioritising the right things to make each call even better
• Helping our engineering team ensure that our implementations of Generative AI are effective, accurate, and safe