Content Operations Coordinator

View full description

Requirements:

• 1+ years of experience coordinating projects
• 1+ years of experience working with clients/customer service and building relationships

Responsibilities:

• Own and execute low to medium complexity digital flyer projects through overseeing all stages of the production process: coordinating all of the flyer assets such as schedules, flyer pages, pagination documents etc, uploading assets into Flipp’s flyer software, ensuring that data entry and quality check steps are completed in time for the retailer’s live date. This also includes working with our OS vendors to ensure high quality content processing. Note that every retailer has different lead times, processing details and publication frequency meaning that the coordinator is managing many projects with different requirements at any given time.
• Communicate with external retailer contacts to manage day-to-day process requirements and deal with initial issues management as required
• Work with senior team members to action technical troubleshooting on various flyer production process issues /errors in time for the flyer live date
• Elevate and improve production processes for assigned retail accounts through improving flyer quality and accuracy, improving efficiency and reducing risk by creating production process changes independently as well as working with technical teams
• Act as a subject-matter expert on both the retailer’s production process and Flipp’s production process for external and internal direct account teams.
• Own and/or execute on low complexity operations projects (Audit cycles) work as needed including, coordinating project requirements, planning against risk, communicating with other team members within Content processing and creating work back schedules.