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Technical Support Associate (Computer Networking)
Posted 20 days agoViewed
💎 Seniority level: Prior experience
📍 Location: United Kingdom, India
🔍 Industry: Computer Networking
🏢 Company: Substance👥 1-10Plastics and Rubber ManufacturingIndustrialPrintingManufacturing
🗣️ Languages: English
⏳ Experience: Prior experience
Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Networking, or a related field.
- Prior experience in technical support, networking, or firewall troubleshooting.
- Strong understanding of firewalls, hotspot appliances, and network security principles.
- Ability to handle customer queries efficiently over calls and emails.
- Experience working with CRM software is a plus.
Responsibilities:
- Conduct online demonstrations and training sessions for channel partners and end customers on WiJungle appliances.
- Troubleshoot and resolve customer queries related to networking and firewall configurations via calls and emails.
- Manage the CRM system and support applications to ensure smooth service delivery.
- Provide technical assistance to customers, ensuring a seamless experience with networking products.
- Maintain detailed records of customer interactions, reported issues, and troubleshooting steps.
- Collaborate with internal teams to escalate and resolve complex technical challenges.
- Stay up to date with network security trends, firewall configurations, and hotspot appliance technologies.
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