Ensure that all data is getting refreshed automatically daily as per SLA and data quality is being permanently monitored
Troubleshoot and resolve complex issues of Foundry users within SLAs
Solve small change requests and bug fixes self-sufficiently
Provide a standard and ad-hoc reports about pipeline monitoring, issues, health checks and system usage
Create new/missing documentation based on the activities done to share newly gained knowledge within the team, as well as keep up-to-date the existing documentation
Ensure immediate communications in case of Foundry outages and delays, but also for upcoming changes and other support information to end users.
Implement continuous improvement of existing processes