Senior Director, Product Management & Design - Consumer Experiences

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Requirements:

• 15+ years of product management experience, with at least 5 years leading large scale, consumer facing product experiences.
• Proven track record of delivering exceptional consumer product experiences across multiple channels (e.g., mobile, web, in-store, and customer support).
• Experience leading and scaling multiple product teams, with a strong focus on collaboration and cross functional alignment.
• Demonstrated success in driving innovation and creating cohesive product strategies within a multi-product environment.
• Familiarity with regulated industries, ensuring compliance and security while delivering high-performing products.
• Deep understanding of consumer fintech product ecosystems and trends, with experience delivering solutions that enhance customer value.
• Strong analytical and problem-solving skills, with a track record of using data to inform product decisions and optimize customer journeys.
• Exceptional collaboration skills, with a history of working effectively across Product Design, Engineering, Marketing, Data, Compliance, and Legal teams.
• Outstanding communication and interpersonal skills, with experience presenting to C-suite executives and influencing key stakeholders.

Responsibilities:

• Lead the vision, strategy, design, and execution for all direct-to-consumer product experiences, delivering cohesive, world-class interactions across mobile, web, in-store, and customer support channels in a multi-product environment.
• Own the customer journey from discovery to engagement, ensuring ZIP delivers intuitive, seamless, and effective experiences that align with business goals.
• Collaborate cross-functionally with Product Design, Engineering, Marketing, Data, and Operations teams to deliver impactful customer solutions across all channels.
• Drive customer acquisition, retention, and satisfaction through continuous innovation and optimization of consumer-facing experiences.
• Define, prioritize, and oversee a robust product roadmap that supports growth, enhances customer value, and strengthens ZIP’s brand presence across all touchpoints.
• Develop frameworks for evaluating product performance and customer satisfaction, using data-driven insights to inform strategic decisions and improve experiences.
• Partner with Compliance and Legal teams to ensure customer experiences are secure, compliant, and meet regulatory requirements.
• Act as a key advocate for the customer voice within the organization, championing their needs and driving initiatives to elevate the overall experience with ZIP.
• Present regularly to the executive team, offering insights, strategies, and performance updates to drive alignment and momentum.