E-commerce / Product Copywriter (Contract)

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Requirements:

• 7-10 years of proven experience as a product or ecommerce copywriter, with a strong portfolio showcasing consumer-facing content
• Excellent writing, editing, and communication skills with a focus on clarity, persuasion, and customer engagement
• Ability to write in various tones and styles depending on the target audience, brand guidelines, and platform
• Familiarity with UX writing principles and best practices for crafting in-app content
• Experience writing for emails and understanding the customer journey from a content perspective
• Ability to work independently and as part of a cross-functional team in a fast-paced environment
• Knowledge of SEO and ecommerce best practices for product descriptions
• Experience working with white-labeled products and adapting copy for partner brands is a plus

Responsibilities:

• Write engaging, user-friendly copy within the product interface, including tooltips, notifications, and in-app guidance, ensuring a seamless customer experience
• Develop compelling copy for email communications, from transactional emails to promotional campaigns, always keeping the customer journey in mind
• Collaborate with the customer success team to craft educational content such as FAQs, help articles, and guides that improve the customer onboarding and support experience
• Write clear, concise, and conversion-driven product descriptions for our ecommerce platform, highlighting key features, benefits, and use cases
• Ensure consistency in product messaging across all channels, adhering to brand guidelines while optimizing for search (SEO) and user engagement
• Adapt existing campaigns and product copy to fit our partners’ brands when our product is white-labeled and integrated into their consumer apps
• Collaborate with partner teams to ensure the voice, tone, and messaging are aligned with their brand while maintaining the integrity of our product’s features
• Manage feedback loops with partners to revise and optimize copy for clarity, consistency, and effectiveness
• Partner with UX designers, analysts, product engineers, and customer success teams to ensure copy enhances user experience and supports product goals
• Work closely with the marketing and partner management teams to ensure that all written content supports overall brand strategy and resonates with our customers and partners
• Use data and analytics to evaluate the performance of content in product interfaces and campaigns, making iterative improvements to enhance engagement and conversion
• Conduct competitive research to stay informed about industry trends and best practices, ensuring our content remains relevant and impactful