Head of Product Operations

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Requirements:

• You need to be based in Bulgaria and have the rights to work without visa sponsorship
• We are unable to offer visa sponsorship for this position.

Responsibilities:

• Develop and implement operational processes to streamline workflows across product teams and improve collaboration.
• Collaborate with the Product Director, Product Leads, and Product Owners to execute and maintain the product roadmap.
• Act as a bridge between product, engineering, design, marketing, sales, and customer success teams to ensure alignment on goals and priorities.
• Partner with analysts to gather product metrics, support data-driven insights, and create dashboards to report on KPIs.
• Conduct market and competitive analysis to inform product direction.
• Develop resources, documentation, and training sessions to support knowledge transfer across teams.
• Actively support Agile principles within the team, driving scrum processes, including sprint planning, retrospectives, and stand-ups.
• Lead and support Product Leads, Product Owners, Product Analysts, and other product team members to achieve operational excellence.
• Proactively identify, mitigate, and communicate risks to the Product Director and Senior Leadership Team.
• Collaborate closely with stakeholders to ensure requirements are documented and reflected in Epics, Features, and User Stories.
• Oversee backlog grooming to align with business strategy and resource capacity, ensuring clarity in user stories and acceptance criteria.