Appointment Scheduling Agent

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Requirements:

• Strong verbal and written English communication, ideally with a friendly, customer-focused tone.
• Comfortable handling high call volume and interacting with diverse clientele.
• Familiarity with CRM systems (BLVD preferred) and scheduling tools is a plus.
• Proficient in Microsoft Excel or Google Sheets for maintaining schedules and records.
• Demonstrates a positive, proactive approach to problem-solving and client service.
• Highly dependable and able to work consistently in PST hours.
• Previous customer service or call center experience is a plus, but not required—training can be provided.
• Must be eager to learn spa-specific services and scheduling processes.

Responsibilities:

• Receive 30–90 incoming calls daily using ringRx.
• Address inquiries, provide information on spa services, and schedule appointments.
• Use Boulevard (BLVD) and Excel to input, track, and organize appointments.
• Communicate with clients via email to confirm bookings, handle group reservations, and finalize scheduling details.
• Deliver exceptional service by maintaining a positive, professional tone in all interactions.
• Build rapport with clients, answer routine questions, and resolve scheduling conflicts.
• Maintain accurate and organized records of client interactions and bookings.
• Collaborate with the spa’s internal team to ensure smooth operations.