Business Operations Manager (005-0084)

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Requirements:

• Proven experience in business operations or lead management
• Strong organizational and process-driven mindset
• Experience in digital marketing or related industries
• Proficiency in CRM tools like Pipedrive, HubSpot
• Experience with task management tools like Asana, Monday.com
• Excellent communication and problem-solving skills

Responsibilities:

• Set up and manage CRMs like Pipedrive or HubSpot
• Ensure prompt responses to incoming leads
• Properly qualify leads and determine upsell opportunities
• Organize leads in the CRM and ensure follow-ups
• Track payments and referral sources
• Monitor service providers' progress and updates to clients
• Centralize communication from multiple platforms
• Maintain a structured database of partners
• Request quotes from service providers
• Develop and maintain SOPs for processes
• Train new hires in customer service