Scheduling & Back Office Representative with Dutch - Remote Spain

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Requirements:

• Experience in data management
• C2 level of Dutch
• B2 level of English or higher
• Experienced user in CRM
• Quick to learn new processes and tools
• Good verbal and written communication skills in appropriate language
• Motivation & personality for seeking customer satisfaction and resolution
• Ability to take initiative, prioritize, and manage time effectively

Responsibilities:

• Working on providing clients queue, schedule appointments between Field Engineers and end customers
• Communicating via phone/Email with end customers and Field Engineers as needed
• Ensure parts ordering is done in advance to ensure job deliverables
• Coordinate with various internal departments on query resolution from Scheduling/Field/Customer/Sales (if needed)
• Scheduling Field/Customer/Sales (if needed) communication for the tasks assigned
• Keeping the customer informed about the schedule at all times and ensuring the customer is contacted in case of any rescheduling
• Registering all the customer interactions and status in CRM
• Planning and scheduling of Preventive Maintenance, Installation, Repairs, Education and Relocation, following the regional compliance and processes processes.
• Ensure both clients and Technical Team satisfaction due to an accurate planning and schedule management.