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Dutch-speaking Customer Advisor for E-Commerce Company in Greece
Posted 16 days agoViewed
📍 Location: Greece
🔍 Industry: E-Commerce
🏢 Company: Dutch Speaking Jobs In Greece
🗣️ Languages: Dutch, English
Requirements:
- Fluency in Dutch (both written and spoken) is required; proficiency in English is highly desirable.
- Experience in customer service or a similar role in e-commerce is preferred.
- Strong communication skills and a customer-centric mindset.
- Ability to work efficiently in a fast-paced environment and manage multiple tasks.
- Familiarity with e-commerce platforms and CRM software.
- Excellent problem-solving skills and attention to detail.
- Flexibility to work varying shifts, including weekends, as needed.
Responsibilities:
- Manage customer inquiries through various channels, including phone, email, and live chat, ensuring timely responses.
- Provide accurate product information and guidance to help customers make informed decisions.
- Assist customers with order placement, payment processes, and shipping inquiries.
- Effectively resolve customer complaints and escalate issues when necessary.
- Keep detailed records of customer interactions and feedback to enhance service quality.
- Collaborate with logistics and product teams to inform customers about order status and delivery updates.
- Stay up-to-date with e-commerce trends, products, and best practices in customer service.
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