Monitoring Support Engineer

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Requirements:

• Experience in querying SQL databases for analytical and diagnostic purposes
• Experience with building and maintaining modern monitoring, analysis and diagnostics systems, e.g. Prometheus, Zabbix, Nagios, Splunk, ELK, Grafana
• Scripting experience: eg Bash, Python or similar for writing new plugins for Nagios
• Experience with monitoring tools like Splunk, Datadog, OpsGenie or similar platforms.
• Strong knowledge of AWS CloudWatch and AWS Lambda for setting up alerts and monitoring workflows.
• Extensive Hands-on experience with Prometheus and Grafana for advanced monitoring and dashboard management.
• Proficiency in OpenSearch, Kibana, or equivalent log management tools like Graylog.
• Expertise in Kubernetes (K8s) monitoring, preferably with a Certified Kubernetes Administrator (CKA) certification.
• AWS Solutions Architect (AWS SA) certification preferred.

Responsibilities:

• Monitor ACS and Authentication systems and alerts to identify potential incidents.
• Respond promptly to alerts and investigate incidents.
• Deliver timely analysis, investigation and present key insights to internal stakeholders
• Collaborate with internal teams to resolve escalated issues quickly and efficiently.
• Assist in building and refining system alerts and Dashboards to improve detection capabilities.
• Contribute to enhancing incident response workflows and escalation protocols.
• Provide feedback to internal teams to improve system reliability and reduce false positives.