Sr. Product Operations Associate

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Requirements:

• Bachelor's degree from a competitive university in quantitative/technical field
• 3-5+ years of experience leveraging data to facilitate business decisions, managing cross-functional projects and collaborating ; experience at a high growth startup is a plus.
• Strong quantitative capabilities
• Excellent oral and written communication skills addressing all levels of the organization
• Strong organization and project management skills
• High attention to detail and foresight for potential challenges
• Demonstrated ability to improve and simplify complex processesExperience championing the needs of end-users with empathy
• Comfort navigating ambiguity and lack of resources to deliver results with limited direction
• Intermediate SQL and spreadsheet (Sheets or Excel) proficiency; experience developing dashboards in Tableau or similar data visualization tools is a strong plus

Responsibilities:

• Act as PMO for new marketplace and operator products and enhancements.
• Collaborate with market operations by providing data insights and actionable plans to improve product adoption and process adherence at the local level.
• Support operators by providing Tier 1 support for troubleshooting issues and general problem solving within SLAs.
• Solicit product feedback from the operations team and work with operations leadership and the product team on roadmap prioritization.
• Create and execute testing plans and lead implementation of new products and tools for all operators (both internal and external).
• Create and lead training for operators to support new products.
• Lead outage response to drive for resolution, remediation and post-mortem analysis