API Optimization Manager Middle East

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Requirements:

• Minimum of 1 year of successful experience in overseeing the end-to-end process of API optimization
• Fluent in English
• Used to data-driven decision-making, metrics-driven and good with numbers

Responsibilities:

• Continuously monitor commercial and technical metrics for our partners to ensure constant improvements
• Track and analyze key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates
• Conduct detailed analysis of metrics to identify areas requiring improvement
• Formulate conclusive insights and actionable recommendations to enhance performance and efficiency
• Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution
• Maintain clear and effective communication channels to facilitate prompt issue resolution
• Foster the development of new features in the market
• Scale new features for quick implementation by clients, ensuring they derive maximum benefit from our solutions
• Work closely with the commercial teams to ensure client KPIs are met
• Provide strategic recommendations to improve the performance of top clients
• Identify technical gaps in a client's integration
• Collaborate with clients to resolve integration issues and enhance their API usage experience