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Customer Support Advisor (Italian Market)
Posted 28 days agoInactiveViewed
💎 Seniority level: Junior, 2 years
💸 Salary: 18000.0 - 19000.0 EUR per year
🔍 Industry: Logistics
🏢 Company: Auctane
🗣️ Languages: Italian, English
⏳ Experience: 2 years
Requirements:
- Native or proficient in Italian
- 2 years working in customer service, ideally within the logistics sector.
- Familiar with online customer service platforms, including online chat and ticketing systems.
- Strong communication and interpersonal skills.
Responsibilities:
- Attend live chats and reach customers on the phone when necessary.
- Support the sales team for queries related to customer service.
- Be the first point of contact to handle and resolve customer complaints.
- Provide friendly and efficient service, manage complaints and resolve situations between customers and providers.
- Respond professionally to inbound phone calls, chats and emails - Identify and escalate issues when necessary.
- Compose thoughtful and accurate message responses.
- Proactively and independently work to meet customer service KPIs.
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