Customer Support Agent- Portuguese (Rotation Team)

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💎 Seniority level: Junior, 1+ year

📍 Location: United States

💸 Salary: 23.0 - 25.5 USD per hour

🔍 Industry: Technology Solutions

🏢 Company: Blueprint Technologies👥 501-1000 Consulting Information Technology Software

🗣️ Languages: English, Portuguese

⏳ Experience: 1+ year

🪄 Skills: Time ManagementMicrosoft Office SuiteProblem-solving skillsFluency in EnglishTroubleshootingCustomer support

Requirements:

1+ year of customer service experience
Associates degree or equivalent experience preferred
Ability to perform initial troubleshooting of computer issues

Responsibilities:

Manage and respond to customer support tickets
Follow troubleshooting procedures to diagnose issues
Coordinate with other teams for issue resolution