Customer Success Manager (Remote)

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Requirements:

• Experience in Customer Success Management in a SaaS type of company
• Exceptional proficiency in written and verbal communication in English
• Familiarity with mobile applications and interest in technology

Responsibilities:

• Take overall responsibility for day-to-day operations of agencies
• Cultivate relationships to drive customer satisfaction and loyalty
• Continuously refine a Customer Success Onboarding Playbook
• Coordinate with internal teams for agency solution delivery
• Promote operational excellence and implement Continuous Improvement Initiatives
• Prepare and present reports on performance against SLAs
• Collaborate with Account Managers to identify new business opportunities